Today’s customer engagement must be omnichannel, personalized, and seamless. For marketers, customer experience, and customer service professionals, that represents a significant challenge. How has customer engagement evolved over time, and what tools do marketers need today to create solid customer engagement? Understanding omnichannel customer engagement The concept behind converting a prospect into a customer is … Continued
The post Personalized, Seamless, and Omnichannel Communication: It’s What Consumers Want appeared first on Precisely.
Source: https://www.precisely.com/blog/ces/pers ... engagement
Personalized, Seamless, and Omnichannel Communication: It’s What Consumers Want
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