In today’s hypercompetitive business environment, companies must deliver a standout experience for their target audience. Companies that excel at customer experience (CX) are better at building brand loyalty, increasing total customer lifetime value, and turning occasional customers into brand evangelists. This compelling drive for outstanding CX coincides with an intensive shift toward digitization, personalization, and … Continued
The post Customer Engagement Trends for 2023 appeared first on Precisely.
Source: https://www.precisely.com/blog/ces/cust ... ent-trends
Customer Engagement Trends for 2023
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