This post is the last in a series in the area of IT service management. There are three actions that should occur with IT Service Management (ITSM) to keep it strong for the future. These actions, when proactively carried out, will make a real difference for ITSM professionals and the organizations that employ them.
Source: http://ibmsystemsmag.com/blogs/it-trend ... he-future/
IT Service Management of the Future
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